Privacy Policy

1. Introduction

GenuWell is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our nutrition consultation services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an inquiry or contact form
• Book a consultation appointment
• Subscribe to our newsletter
• Interact with our services

This information may include your name, email address, phone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages viewed and time spent on pages
• Referral source

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Schedule and manage consultation appointments
• Improve our website and services
• Send you information about our services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contractual necessity: When processing is necessary to fulfil our services
• Legitimate interests: When we have a legitimate business interest
• Legal compliance: When required by law

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8. Third-Party Services

We may employ third-party companies and individuals to facilitate our services. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

GenuWell
18 London Road, Croydon CR0 2TA, United Kingdom
Phone: +44 20 3871 6123
Email: [email protected]